All issue topics
Open
Issue status
Open issues
An issue is 'Open' from the moment a resident submits it until the manager or board assigns it to a vendor or team. Tracking open issues gives boards a live pulse on what needs attention.
What it means
- •The report has been received but not yet acted on.
- •Managers should acknowledge open issues within one business day.
- •Residents can upvote to signal shared urgency.
FAQ
How long should an issue stay open?
Safety issues should leave 'Open' within hours. General maintenance should be triaged within 1–2 business days.
Can I edit an open issue?
Yes — while an issue is Open you can update the description, add photos, or change the priority.
Related resources
Browse open issues by category
Maintenance issues
Reporting and tracking condo maintenance requests.
Noise complaints
Handling noise disputes between neighbours.
Safety and security
Fire, security, and emergency-related issues.
Amenities and common areas
Issues with pool, gym, elevator, and shared spaces.
Cleanliness and waste
Garbage, recycling, and cleaning-related issues.
Parking and access
Parking violations and garage access issues.