Issue tracking guide
Condo issues, categories & statuses
Guides for every condo issue category and status — how to report, triage, and resolve building problems from open to resolved.
Browse by category
Maintenance issues
Reporting and tracking condo maintenance requests.
Read guideNoise complaints
Handling noise disputes between neighbours.
Read guideSafety and security
Fire, security, and emergency-related issues.
Read guideAmenities and common areas
Issues with pool, gym, elevator, and shared spaces.
Read guideCleanliness and waste
Garbage, recycling, and cleaning-related issues.
Read guideParking and access
Parking violations and garage access issues.
Read guideBrowse by status
Real-world case studies
Detailed walk-throughs of how condos triaged and resolved actual issue reports — timeline, cost, and lessons for other boards.
Elevator out of service in an 8-floor building
A stuck elevator in an 8-floor condo was reported, triaged, and repaired in 72 hours after residents logged the fault and manager dispatched a certified vendor.
Read case studyRecurring late-night noise from a top-floor unit
Neighbours reported repeated 1am music from a top-floor unit. A written log and warning letter template moved the case toward mediation without escalation to legal action.
Read case studyBuilding-wide smoke detector battery swap
A single 'chirping detector' report exposed that no one tracked common-area detector batteries. The board turned it into a two-week building-wide swap.
Read case studyGarage gate fob stopped working after firmware update
After a vendor firmware update, roughly 40% of resident garage fobs stopped working. Same-day rollback restored access and the board added a change-management policy.
Read case studyTrash room overflow every Sunday night
Residents reported a recurring Sunday-night trash overflow. Weekly photos in the issue thread are building the case for adjusting the collection schedule.
Read case studyRoof leak in top-floor hallway during heavy rain
A leak appeared in the top-floor hallway during a summer storm. Temporary containment is in place; a roofing survey is scheduled to scope permanent repairs.
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