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Issue category

Maintenance issues

Maintenance issues cover the day-to-day upkeep of shared building systems and areas — from a flickering hallway light to a leaking roof. Structured reporting keeps small problems from becoming expensive repairs.

Common examples

  • •Broken hallway or garage lighting
  • •Leaking pipes in common areas
  • •HVAC or heating system failures
  • •Damaged mailboxes, doors, or intercoms
  • •Roof leaks and facade cracks

How to report it well

  1. Describe the exact location (floor, unit, common area).
  2. Attach a photo or short video so the manager can triage without a visit.
  3. Rate urgency — safety issues should always be marked high priority.
  4. Track status until the vendor closes the ticket.

FAQ

Who pays for maintenance in a condo?

Shared-area maintenance is funded by the condo's operating budget from monthly fees. Repairs inside a unit are the owner's responsibility.

How fast should a manager respond?

Safety issues (water leaks, no heat, broken locks) should get an acknowledgement within a few hours. Non-urgent items typically within 1–2 business days.

Related resources

Reserve fund calculatorPlan the budget behind every major maintenance repair.Templates libraryIssue report form, arrears letter, meeting minutes and more.Running a paperless condo meetingHow to document maintenance decisions so they hold up later.

Track maintenance issues by status

Open

Open issues

Newly reported issues awaiting triage.

In Progress

In-progress issues

Issues being actively worked on.

Resolved

Resolved issues

Issues that have been fixed and closed.

Other categories

Noise complaintsSafety and securityAmenities and common areasCleanliness and wasteParking and access
See all maintenance issues FAQs